Our History

Te Wana Quality Standards and Accreditation Programme was launched in 2000 by Health Care Aotearoa (HCA) following extensive community consultation. The programme was and remains aimed towards the broader tangata whenua, community and voluntary sectors.
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It was originally developed as a quality system for primary health care organisations. This was later made available to the wider community sector of non-government services and agencies with additional standards for social and whānau support services.

Te Wana became an independent community-based organisation in 2012. Te Wana acknowledges and pays respect to all those who came before for their commitment, wisdom and support.

Te Wana has an embedded commitment to actively promote and engage in a partnership model where Te Tiriti o Waitangi is the “whariki” (woven mat). Within this model meaningful relationships are realised. Te Wana has specific treaty standards as a mandatory part of the programme in Aotearoa New Zealand, and First Nations standards in Australia.
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Continuous quality improvement underpins the programme and the standards. Quality is viewed as a reflective way of thinking and working that will systematically embed quality into everyday work practices.

To assist organisations on the programme to achieve and demonstrate excellence in their operations and services.

Our values of manaakitanga, integrity, flexibility, and capacity building based on reflective learning for continuous quality improvement and accreditation underpin the way we work with organisations.

Te Wana Trust is committed to remaining an organisation that acknowledges Māori as tangata whenua and respects Te Tiriti o Waitangi.

To inspire a culture of quality and continuous improvement.

To encourage, foster and provide continuous quality improvement programmes and solutions for community primary health, mental health, and the wider tangata whenua, community and voluntary sector so that they may be the finest they can be in the best interests of the communities they serve.

To promote Te Tiriti o Waitangi (Treaty of Waitangi) as the whariki (basis) upon which true partnership can be developed. This implies participation by both Tiriti o Waitangi parties in the Trust. This will enable the Trust to demonstrate respect to Treaty-based relationships and therefore promote such relationships with organisations described above.

To promote and foster shared learning between community-based organisations and individuals who work within community organisations through participation in a robust peer review system and ongoing training seminars and workshops.

A Treaty-based commitment to inspire a culture of continuous quality improvement.
Flexible way we can work with you to meet your goals and accreditation.
Internationally endorsed accreditation through AAA-NZ.

- "Thank you for the support and advice which improved the way we operated.  I feel with your organisation’s help we were able to work in the community with integrity, aroha and manaaki ki te tangata."
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- "I found it to be a supported process where guidance and information relevant to the process was readily available."
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- "The report was very thorough, detailed and showing a really good understanding of our organisation and how we work.

- "We have so many activities going on that it’s not easy to capture the true extent of our mahi but I think you and your team have done a great job of this."
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- "The standards are easy to understand and follow and this allowed us to critically reflect on what we do and how we do it."
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- "The final report is excellent and provides the organisation with very useful recommendations and guidance on the areas to focus on and improve."

- "Highly commend the entire review team, who were knowledgeable, courteous and efficient throughout the process."