Celebrating 20 Years!

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We are so proud and delighted to be celebrating our 20 years of delivering a quality programme to the community sector. 

We’re celebrating our history, achievements and continuity as well as our participating programme organisations – and our resilience through the good times and the more challenging times. 

Dip in and check out some interesting details about Te Wana its history and its people:   

May there be many more decades to celebrate and applaud and many, many thanks to all the services who are on our programme now or who have been with us in the past and welcome to those in the future 

  Ngā mihi manahau ki a koutou katoa 

Our history – about Te Wana Quality Programme

Te Wana was established through the efforts of Health Care Aotearoa (HCA) as a programme for its member organisations. Te Wana standards were adapted from an Australian community health accreditation (CHASP which became Quality Improvement Council – QIC) for the New Zealand context through a 12-18 month hui process involving around 24 marae and was pilot tested by six services – four of them kaupapa Māori services.  

The name Te Wana was gifted by a group of kaumātua kaunihera involved in these hui and it means to challenge yourself to be the best you can be

The standards and Te Wana itself was officially launched at Maungārongo Marae. In a remarkable connection it was also the location of the first accreditation in Accreditation Alliance Australia-New Zealand (AAA-NZ) in July 2016, a change made after QIC amalgamated with Australian College of General Practitioners. 

Te Wana achieved its own accreditation through the International Society for Quality in Healthcare (ISQua) in 2006 and 2010. ISQua has also assessed and rated the AAA-NZ standards as being highly commendable for quality improvement integration and for cultural competencies.  

In 2012 HCA began the process for Te Wana to become a separate Charitable Trust, which was achieved in July 2013. Te Wana continues to acknowledge HCA as its founder and shared kaupapa. Te Wana kaupapa is to support organisations to reflect on and review their, governance, operations, services, relationships with other providers, funders and the wider community with guardianship of standards related to observance of Te Tiriti o Waitangi. 

Te Wana people acknowledgements

This is an opportunity to acknowledge and thank some significant people from past years:  

Peter Glensor, Pat Sneddon, Alayna Watene, Petra van den Munckhof, Florence Trout, Jenni Moore, Rowena Gotty, Jac Lynch, Ana Apatu, Honey Winter, Nita Vaofusi, Frances Anderson, Nicole Doriguzzi, Rachel Roberts, Tania Forrest, Muriel Tunoho, Sally Nicholl, Avril Stott, and most importantly, kaumātua Willy Hepi, Joe Topia, Elder Te Reo, Matua Rei, John Chapman to name just a few and I know we haven’t listed many, many others. 

Those still present or returned from those early years and those more recently arrived:  

Allison Jamieson, Daniel Hauraki, Stephanie Pope, Jane Clark, Charlene Ratana, Vernon Waretini, Briar Bloomfield, Orana Harris, Riwia Apanui, Trish Jean, Anthea Jackson, Gina Lorimer, Awatea Mita and a very special thanks to all our very valued peer reviewers.  

Notable supporters Dame Tariana Turia and Florence Trout – contributed significantly. Two very interesting articles from them in our archives are posted in full … here are some extracts: 

What people say about Te Wana

  • Thank you for the support and advice which improved the way we operated.  I feel with your organisation’s help we were able to work in the community with integrity, aroha and manaaki ki te tangata. 
  • I found it to be a supported process where guidance and information relevant to the process was readily available. 
  • The report was very thorough, detailed and showing a really good understanding of our organisation and how we work. 
  • We have so many activities going on that it’s not easy to capture the true extent of our mahi but I think you and your team have done a great job of this. 
  • The standards are an improvement on the previous ones, i.e. easier to understand and follow and this allowed us to critically reflect on what we do and how we do it. 
  • The final report is excellent and provides the organisation with very useful recommendations and guidance on the areas to focus on and improve.  
  • A great experience. I am privileged to have been a part of this review team and value the process very highly. 
  • Organisation of all paperwork, preparation for the review and the details of flights accommodation and food very high standard. 
  • Highly commend the entire review team, who were knowledgeable, courteous and efficient throughout the process. 

Papers by Dame Tariana Turia and Florence Trout

Extracts from papers by Dame Tariana Turia and Florence Trout (2003 and 2009) offer an insight into not only our early years but also into the ideas and value placed on a quality culture. Evidence for quality was backed by social research and sector led initiatives, which supported government policy, as opposed to an audit compliance approach to measure contract targets. 

Dame Tariana Turia

“Te Wana is proving valuable, not just as a framework for assessment against standards, but also as an educational tool about Te Tiriti O Waitangi, and community development. Te Tiriti is assessed either from a tangata whenua or tauiwi perspective depending on the organisation. 

The highlight of Te Wana is that it is community driven. Government did not dictate a need for the standards, it came from the grass roots. The grass roots are also involved in the review and evaluation of groups using or wishing to use the standards…… 

The number of audits and other compliance obligations linked to government contracts and registrations is an unwieldy and costly burden for community based groups. 

These standards are about strengthening groups and making improvements. They are not about compliance or audit! 

I recently met with Te Wana Directors and I applaud the new standards and recognise the role they might play in the sector.”  5 December 2003 

Florence Trout

Quality improvement in Plunket: A Six Year Journey (2009)
Florence Trout MPhil (Massey) FCNA (NZ) 
Advisor Quality & Risk Management in the Royal 
New Zealand Plunket Society (Plunket) 

“Why did Plunket choose Te Wana? 

Plunket sought a systematic and future oriented quality improvement program to fit its future values. The Te Wana Quality Program was the program of choice in 2002 and remains the program of choice in 2009. The standards and review processes promote action to ‘challenge ourselves to achieve things and to challenge our organizations to achieve the standards of highest quality’ (Health Care Aotearoa Kaumatua Kaunihera, 1999). Te Wana values are compatible with Plunket values and include: Te Tiriti o Waitangi, social justice, health promotion, community participation and teamwork.  

Benefits for Plunket 

There are several ways that Plunket benefits from involvement in Te Wana Quality Improvement Program. First of all, it results in increased confidence and capability to deliver a universal service in today’s world. The bottom-up approach encourages professional growth and development for nurses and others as a holistic team. It provides opportunities for development of self-assessment of standards and reviewer skills. It establishes a three-year cycle for planned and systematic improvement and is an effective connector with other organizations also using Te Wana”.