Section 3: Delivering Quality Services and Programmes

Summary Guide to the Core Standards

Section 3: Delivering Quality Services and Programmes

Intention: Service delivery is responsive, inclusive, accurately reflects identified need and operates within a framework of respect for consumer rights, consultation and diversity.

Standard 3.1: The organisation endeavours to identify community needs and meet these needs in meaningful ways that focus on benefits and positive outcomes.

Standard 3.2: Services and programmes endorse consumer rights, empower consumers through informed choice, and are provided in a culturally safe and appropriate manner.

Standard 3.3: Consumers and other stakeholders are empowered by involvement in strategies and processes for feedback, evaluation, reflection and continuous quality improvement of services and programmes.

Standard 3.4: Services and programmes are delivered in an integrated way within the organisation.


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